**Please note that ALL returns & cancellations are subject to a 20% restocking fee.**
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return you must be the original purchaser, and items must be in the same condition that you received it, unworn/unused, with tags & original packaging (if applicable). Due to health reasons, we can not accept returns from smoking homes. Order number, receipt or proof of purchase required.
You can always contact us for any return question at www.TeddyTailsClothCo.com
All order cancelations will be charged a 20% restocking fee. this includes pre orders, custom orders, and in stock orders.
All of our physical items come with a 30-day warranty, meaning that we guarantee our products for up to 30 days from the time of receipt (determined from the "delivered" date on the tracking number). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items to be found defective or damaged after laundering or wear will be at the sole discretion of Teddy Tails Cloth Co. If a brand new item is damaged, something is missing, or is otherwise defective, Teddy Tails will pay to ship the item back to our shop, and a replacement, store credit, or refund will be issued at the discretion of the company.
Certain types of items cannot be returned, like perishable goods (such as our wipe bits), and personal care goods (Bum & Beyond Baby Balm). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not accept returns on items from smoking homes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Additionally, we cannot guarantee reimbursement from non-working discount codes.
For non-defective or unfulfilled items that you would like to exchange, a return must be initiated for the item you have (see "Undamaged Item Returns" above for more details), and once the return is accepted, a separate purchase may be made for the new item. This new purchase may be made prior to the return's acceptance by Teddy Tails, at the customers discretion, with assumption of risk.